- MANAGING PARTNER & PRINCIPAL

Frank Fortino

30 years of enterprise leadership across technology, product, and operations — now channelled into helping organizations execute on their most critical initiatives and build real AI capability.

Work with Frank

LeadershiP
Style

Frank leads with humility, respect, and trust — building high-performing teams by balancing process discipline with genuine people-first values. He is as comfortable in the boardroom as he is on the ground with delivery teams.

CorE
Expertise

Enterprise IT strategy, AI & intelligent automation, product development, Six Sigma process engineering, post-acquisition integration, and fractional C-suite leadership across 10+ industries.s.

What Sets Him Apart

Frank doesn't just advise — he executes. With an active CTO mandate running across 160+ locations, his consulting practice is grounded in live, real-world deployment, not theory.

- CAREER EXPERIENCE & PROFILE

A Track Record Built
Over 30 Years...

From founding startups to leading enterprise technology at scale — Frank has operated at every level of complexity across Canada and the United States.

Fractional CTO

Guardian Dentistry Partners

2 Years

Frank currently serves as CTO for one of Canada's fastest-growing dental service organizations — a 160+ location enterprise spanning multiple provinces. In this active mandate, he is architecting the company's entire technology future from the ground up.

At the core of this transformation is a large-scale migration of all 160+ practices to Denticon, a unified Practice Management System designed to eliminate operational silos, standardize workflows, and unlock enterprise-wide data consistency. Alongside this, Frank led the architecture and development of Alfred, a proprietary enterprise data warehouse that delivers centralized reporting, advanced analytics, and the governance infrastructure needed to drive smarter, faster decisions at scale.

Frank also serves as the driving force behind the company's AI Think Tank — an internal innovation body focused on designing and deploying agentic AI models that automate high-friction workflows, augment clinical and operational teams, and systematically improve business efficiency across the organization. From intelligent collections agents to chairside clinical tools, these initiatives represent the leading edge of AI adoption in the dental services sector.

Rounding out the mandate, Frank is consolidating a fragmented MSP landscape into a single, scalable infrastructure partner — and deploying AI diagnostic tools across every practice to elevate the standard of patient care.

This is not a strategic advisory role — Frank is hands-on, driving execution alongside his clinical and operational counterparts every day.

Fractional CIO

Covalon Technologies
2 Years

At Covalon — a TSX-listed medical technology company — Frank built and executed the company's full technology strategy from the ground up. His tenure was defined by a series of high-impact deployments: Microsoft Business Central ERP, Dynamics CRM, and a new Regulatory & Compliance platform. Each initiative was delivered on time and on budget, while Frank simultaneously developed the long-term technology roadmap that would support the company's global expansion ambitions. His change management approach ensured that technology adoption stuck across teams and geographies.

VP, TECHNOLOGY & CUSTOMER CARE

Cardinal Health Canada
8 Years

One of Frank's most transformative leadership tenures, his eight years at Cardinal Health Canada produced results at a scale few technology leaders achieve. He led six national teams — Technology, Contracts, Customer Care, PMO, Business Intelligence, and Lean Six Sigma — while also serving as Director of the Canadian business. Frank redesigned the ecommerce storefront on HCL Commerce, building a platform that now generates over $120M in annual sales. His three-year ecommerce strategy drove 200% revenue growth. He deployed Salesforce CRM nationally, stood up the Canada PMO, and launched the B2C Home Healthcare Strategy — all while building a culture of continuous improvement through a nationally managed Lean Six Sigma program.

VP TECHNOLOGY, PRODUCT DEVELOPMENT & CUSTOMER CARE

Workopolis
6 Years

As a core member of Workopolis' senior management team — and briefly a member of its Board of Directors — Frank led one of the most ambitious technology transformations in Canadian digital media. He rebuilt the product strategy from scratch, migrated the entire platform from legacy architecture to a Service Oriented Architecture, and moved the development organization from Waterfall to Agile in parallel. He delivered NetSuite ERP on time and on budget, replacing four legacy systems in 11 months. He converted the customer support function into a profit centre generating $1M in its first year. And he championed Labs@Workopolis, an internal innovation program built on hackathons and research forums — before such programs were common.

CO-FOUNDER

servicehorn.com

4 Years

Servicehorn.com was a startup created to connect local and reliable service providers of any kind with people in their area looking for their services. It combined the power and reach of the internet, user's social networks and mobile technology to help connect people in need of services with local, reliable service providers quickly and easily wherever they were located. Frank was the visionary behind Servicehorn and co-lead the business with a specific focus on marketing, strategy and the product develoment roadmap.

VP & GENERAL MANAGER

PdMAIN Corp
5 Years

At PdMAIN — a provider of ERP, WMS, GPS Fleet Management, and CRM solutions — Frank held full P&L accountability as VP and General Manager. He led every major function of the business: Software Development, QA, Product Management, Marketing, Sales, Project Management, and IT Infrastructure. His most enduring contribution was building the commercial engine that generated over $35M in total revenue through hundreds of proposals, RFP responses, ROI analyses, and project charters. He introduced customer-facing KPI dashboards and CTQ (Critical to Quality) metrics reporting that became the backbone of the company's service delivery model.

FOUNDER

meshminder.ca

4 Years

MeshMinder was Frank's first major entrepreneurial venture — a fully automated online matching platform connecting recreational hockey players with goaltenders and referees across North America. What began as a niche idea scaled to 12,000+ mapped arenas and over 46,000 registered users, with no registration fees or commissions as its business model differentiator. The platform was ultimately sold to a private investor — validating both the product vision and the go-to-market approach that Frank had built from zero.

SENIOR BUSINESS CONTINUITY CONSULTANT

Agility Recovery
2 Years

At Agility Recovery — a North American leader in disaster recovery solutions — Frank worked directly with enterprise clients on business continuity planning, IT recovery, and resilience strategy. He applied Six Sigma DMADV methodology to design new service offerings for the SMB segment, and delivered senior-level consulting engagements spanning technical planning, recovery testing, and program reviews. This role deepened Frank's understanding of enterprise risk and operational resilience — capabilities that have since informed his approach to IT governance and infrastructure strategy at every organization he has worked with.

VP, LENDING SOLUTIONS CANADA

Basis100
2 Years

Basis100 was one of Canada's leading software providers to the banking industry, specializing in mortgage origination and broker fulfillment platforms. As VP of Lending Solutions Canada, Frank led all Canadian operations — Sales, Development, Product Management, Client Services, and QA — while defining and executing the product strategy for the Canadian mortgage lender and broker market. His close collaboration with the global product team ensured that Canadian market requirements were built into the core platform roadmap, strengthening the company's competitive position in one of North America's most regulated financial verticals.

DIRECTOR, ECOMMERCE - NORTH AMERICA

SIX SIGMA QUALITY BLACK BELT

GE Capital IT Solutions
7 Years

Frank's career at GE Capital IT Solutions is where his reputation as both a technology innovator and a Six Sigma practitioner was forged. As Director of eCommerce for North America, he designed and implemented CycleConnect — a web-based B2B configuration and ordering platform that became the single most successful automation tool in GECITS history. CycleConnect generated over $40M in incremental revenue and $4.68M in measurable productivity gains, and was subsequently adopted globally. As a Six Sigma Black Belt, Frank led cross-functional process redesign initiatives that cut quote-to-order conversion time by 95%, saving $1.3M annually. He also led the North American rollout of the company's global ecommerce solution, including a London, England pilot — demonstrating the international scope of his execution capability.

Six Sigma Excellence

Early in his career with GE, Frank drove significant business benefits through Black Belt projects focused on the Order to Cash process. This resulted in the creation of an online B2B PC configuration and ordering tool called CycleConnect that generated over $40M in incremental sales and just over $4.65M in productivity benefits.

- AWARDS, KEYNOTE SPEAKER APPEARANCES & HONORS

Awards & Accolades

3 Decades Celebrating Industry Recognition & Milestones

1997 - CIO Magazine ITX Award

1998 - Canadian Information Productivity Award (CIPA)

1998 - Six Sigma Excellence Award

1998 - President’s Club Value Award (GE Capital IT Solutions)

1998 - Speaker - International Quality & Productivity Centre Conference

1998 - Speaker - Canadian Professional Sales Association

1998 - Speaker - CIO Canada Magazine ITX Awards

1999 - Best Web Solution (GE Capital IT Solutions)

2007 - Microsoft CODE Award - Team Software Solution Category

2009 - President’s Club Gold Award - Workopolis

2010 - Torchbearer - 2010 Vancouver Winter Olympics

2013 - Speaker - GTEC Conference Ottawa (Agile Transformations)

2017 - Speaker - IBM Amplify Las Vegas

2018 - Speaker - DreamForce San Francisco (salesforce.com)

2018 - Ontario Impact Award - Canadian Cancer Society

Charity & Community Work

Since 2017 Frank has been actively involved in coordinating and hosting annual community fundraising events for the Canadian Cancer Society. To date, Frank has raised over $100,000 for this cause and continues to host this retro themed party to raise proceeds for Cancer research.

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